New York Direct Support Professional (DSP) Credentialing Program Implementation Study


Gauged the workforce development issues for Direct Support Professionals (DSPs) in the state of New York through multi-method analysis. The 2014 New York legislative assembly requested that a comprehensive report be submitted to the Governor and Assembly leaders no later than January 1, 2016. The New York Direct Support Professional Credentialing Program Implementation Study utilized information from the following sources to provide this information to the New York legislative assembly:

  • A literature review of existing credentialing models related to DSPs
  • Focus groups with self-advocates, families, circles of support, provider associations, individual and organization providers, frontline supervisors, senior leadership, and government officials to determine feasibility and recommendations for implementation
  • A DSP Training and Credentialing Provider Survey to obtain a baseline of critical workforce indicators
  • Regional focus groups across in New York with DSPs and Employers about their interest in and barriers in the way of participating in a credentialing program

This information was compiled in order to:

  • Create a sustainable financial model that builds training costs into Medicaid reimbursement rates
  • Create a communications plan for comprehensive DSP credentialing program implementation.

This project was archived on 2018-11-12T00:00:00-06:00

Amy S Hewitt
Barbara A Kleist
New York State Office for People With Developmental Disabilities
New York State Association of Community and Residential Agencies
New York State Rehabilitation Association


Amy S Hewitt :: Director, Institute on Community Integration

Barbara A Kleist :: Director, Entrepreneurial and Development Programs

Kristin Dean :: Director of Information Technology


New York State Workforce Credentialing Programs Comparative Analyses

These comparative analyses of existing organizational direct support professional and frontline supervisor credentialing programs summarize seven programs in New York. The goals of these programs …

Published: 2021


  • Direct support workforce
    • Workforce development strategies
    • Training
  • Specific life stage
    • Adults
  • Housing and residential services
    • Medicaid services (residential)


  • Training and professional development