Evaluation of the Effectiveness of CareProfiler Post-Hire System for Supervisors in Residential, Assisted Living, and Community Based Settings for People with IDD and Aging Needs

Validates a post-hire support system for frontline supervisors and direct support professionals (DSPs). The system developed by CareProfiler is designed to maximize services for people with intellectual and developmental disabilities and aging needs by building the capacity of site supervisors to maximize leadership, increase job retention, and support the impact of organizational training on staff skills and competencies by better engaging with clients. This is accomplished by implementing an employee on-boarding system that includes:

  1. A manager report for each hired DSP based on the employee's characteristics, providing guidance to supervisors on how to best manage the staff member to better engage with clients and the job itself;

  2. Situational management in-person workshops for groups of supervisors designed to reinforce the information from the screening report and to problem-solve together; and

  3. The coaching of supervisors on how to work most effectively with their recently hired DSPs.

A cluster randomized control trial will be conducted to evaluate the effectiveness of this post-hire system.