This is a matching exercise. Click a statement to select it and then click an “answer area” to match. Keep trying until you successfully match each statement.

Statements

People must comply with “house rules” as defined by staff.

Policy or Practices

There are lines for services that last more than an hour.

Policy or Practices

Making people wait several weeks or months for appointments.

Policy or Practices

Assessment form states married, single or divorced. There is no way to indicate domestic partnership.

Environment and Tools

The furniture is run down or uncomfortable in waiting areas.

Environment and Tools

Staff sit behind Plexiglas to take appointments. There is no privacy.

Environment and Tools